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Transformational Outsourcing: Maximize Value From IT Outsourcing: Services Approach To Outsourcing Management
Sanjay Chadha
ASIN: B00BGBT5TO
Publisher: Sanjay Chadha
Pages: 348

A SERVICES APPROACH TO MANAGE IT OUTSOURCINGCompanies outsource today to reduce cost, increase flexibility, and focus on core competence. Outsourcing is not a fad, but strategic lever organizations utilize to meet their planned objectives. Outsourcing led transformations have become a mechanism for generating economies of scale, specialization, and standardization. Let's face it most outsourcing initiatives fail to deliver the expected value. The wisdom isn't a secret - the companies succeeding in this journey invested in building the right competencies, proper governance, and support structures to manage these initiatives. The Customer Centric Service Competency framework introduced in this book essentially brings forwards the service orientation and integrates outsourcing successfully with the usual business of an IT organization. The service framework encompasses thirty key ...
Amazon Rating:
5 stars from 13 ratings