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Don R. Crawley
ASIN: B00GCUII4M
Publisher: Crawley International, Inc.
Pages: 227

Newly expanded edition. A real-world, plain-language how-to guide for delivering amazing customer service to customers and end-users.Now in its third edition, The Compassionate Geek was written by a tech person for tech people. There are no frills, just customer service best practices and ideas that actually work! Filled with practical customer service tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Each chapter includes a reflection and discussion section to help you improve your customer service skills. There are lots of personal stories and examples of mistakes made and lessons learned. This new edition adds an entire chapter on overcoming personal and professional obstacles.Here's what you ll find:**The four intrinsic qualities of great customer service providers **Customer service tips on how to say no without ...
Amazon Rating:
4.5 stars from 32 ratings