Shanthi Vemulapalli
ASIN: B013IGVO5M
Publisher: unknown
Pages: 56
This is an updated version with hyperlinks for kindle reader.This book is helpful for the people who are in small IT companies and trying to setup new IT services for their customers. At the same time experienced IT Sales managers can use some of the practices mentioned in it. And also this can be used by the IT professional who are going to attempt ITIL V3 Service Design exam to know different scenarios in each of its sub-process.It contains the following: An IT services company needs their services identification, designing, for transition to customer and looking for their support under operations activity. If the services are designed by following some standards and best practices, the customer also will have better look and interest on it. In this book, I have given with different services design examples simulated with the live [workable] business scenarios, where a small or ...