ASIN: B019G2O0H6
Publisher: unknown
Pages: 19
Every service organization needs to be matured enough to serve to the customers on long term to sustain their business. But when they continue Vendor and Customer relationship, there are some process steps need to be followed for the resolution of the issues raised by the customer.The vendor's internal and external teams issues need to be analyzed to find the root causes.At the same time if the customer raised unnecessary issues, one need to be in a capable position to educate the customer and identify the root cause within the customer area and work closely to resolve by their team or stakeholders.This short book follows a process by denoting the solutions with the relevant process steps; on how to run the CS business smoothly with the customers and their stakeholders. At the same time how to attend to the issues within the vendor teams also from the issues received through CSAT. There ...
