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Define and Deliver Exceptional Customer Service: Proven strategies to maximize your profits
Kelly Henry
ASIN: B08RY62M48
Publisher: Advantage Publishing Group
Pages: 160

★★★★★ "One of the best books I have read on customer service!" - Reader Review__________Why do small businesses have such a difficult time surviving and thriving?There are many reasons, but three of the top four reasons for small business failure are:the business ran out of cash, didn't have the right team, or were outcompete.What do these three reasons have in common?They are all directly related to customer service.Customer service has a massive influence on sales and cash flow. Customer service has a direct effect on the attitude and actions of the team running the business. Customer service has a direct impact on a business's competitive advantage. I've used the ideas and principles in this book to build and run three very successful businesses. I've seen these principles transform my clients' businesses, helping them grow, and creating more remarkable success. I didn't write this ...
Amazon Rating:
5 stars from 56 ratings